Questions, answered.

The tiers are defined by item count: Essentials includes 4 items, Signature includes 7, and Deluxe includes 10. Within each tier, you choose which items from our full inventory fill those slots, and personalization gets more elaborate as the tier goes up — Essentials covers names and a color palette, Deluxe includes fully custom design details for every recipient.

Build Your Own skips the preset item counts entirely. You tell us exactly which items you want from our inventory — any combination, any quantity — and we price and design the collection around your specific list.

After your inquiry, we put together a design concept for your collection — colors, layout, and finishing touches — based on the occasion, theme, and details you share. Once you approve the concept, we collect names and any per-recipient details, then send a final proof of every piece before production begins.

Totally normal. Most inquiries start with just an occasion and a rough headcount. We'll ask a few follow-up questions and bring design ideas to you — or you can hand the whole thing to our concierge design service and skip the choosing altogether.

Always. Every tier — including Build Your Own — is open to a la carte add-ons, like an extra tote, a hoodie, or a second tumbler. Add them when you place your order or as a follow-up request.

Most collections are ready to ship 2–3 weeks after your design proof is approved. Deluxe orders, Build Your Own requests, and concierge-designed collections can run slightly longer — we'll confirm a specific timeline once we know your item list and headcount.

Yes, when our production schedule allows. Rush timelines (typically 7–10 days) are available for an additional fee. Flag your event date on the inquiry form and we'll let you know right away if a rush is possible.

Collections start at 4 recipients, which covers most intimate trips and gatherings. There's no strict cap on the high end — we regularly build collections for wedding parties, full family reunions, and corporate groups of 50 or more, with volume pricing available.

You answer a detailed questionnaire about your group, occasion, budget, and personality — vibe, colors, hobbies, sports, favorite places, aesthetics, inside jokes, even a travel destination if there is one. We take it from there: item selection, color palette, theme, and layout, all curated around your answers. It's our most premium, most hands-off experience.

Build Your Own is for people who already know which items they want. Concierge is for people who'd rather not choose at all — you share context about your group and we make every design decision, from item count to final layout.